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Return & Refund Policy for Heat Pump Supplies NI

 

At Heat Pump Supplies NI, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure your satisfaction.

**1. Eligibility for Returns:** – Items must be returned within 30 days of purchase. – The item must be unused, in its original packaging, and in the same condition as when it was received. – Customized or special-order items may not be eligible for return unless they are faulty or damaged.

**2. Return Process:** – Contact our customer service team at [customer service email or phone number] to initiate the return process. – Provide your order number, reason for return, and details of the item you wish to return. – Our team will provide you with a return authorization and instructions on how to return the item.

**3. Return Shipping:** – Customers are responsible for the cost of return shipping unless the item is faulty or damaged. – We recommend using a trackable shipping service to ensure the safe return of the item.

**4. Refunds:** – Once we receive the returned item and verify its condition, we will process a refund to the original payment method. – Refunds may take 5-7 business days to appear in your account, depending on your financial institution.

**5. Exchanges:** – If you would like to exchange an item for a different size or model, please contact our customer service team for assistance.

**6. Damaged or Faulty Items:** – If you receive a damaged or faulty item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

**7. Restocking Fee:** – A restocking fee may apply for certain returns. Our customer service team will provide you with more information if this fee applies to your return.

**8. Contact Us:** If you have any questions about our returns policy or need assistance with a return, please contact our customer service team at enquiries@heatpumpsuppliesni.co.uk or call us on 02890025771

**Note:** This returns policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.