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Privacy Policy

 

At Heat Pump Supplies NI, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store personal information obtained through our website, services, and interactions with our company. 

1. **Information Collection:** We may collect personal information such as your name, email address, phone number, and address when you interact with us through our website, email, phone, or in person. 

2. **Use of Information:** We use the information we collect to provide products and services to you, communicate with you, process orders, improve our services, and send marketing communications if you have opted in to receive them. 

3. **Disclosure of Information:** We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to trusted third parties who assist us in operating our website or conducting our business. 

4. **Data Security:** We implement appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. 

5. **Cookies and Tracking Technologies:** We may use cookies and similar tracking technologies to enhance your experience on our website, analyse trends, and gather information about user interactions with our website. You can manage your cookie preferences through your browser settings. 

6. **Third-Party Links:** Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those websites before providing any personal information. 

7. **Children’s Privacy:** Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so that we can delete it. 

8. **Changes to the Privacy Policy:** We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

9. **Contact Us:** If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us at enquiries @heatpumpsuppliesni.co.uk

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.